How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within United Kingdom.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns are accepted in exceptional circumstances if we receive the product within 7 days of dispatch, it is unused and in its original unopened packaging with labels attached, and you follow the return procedure. Contact us before returning it. Products must be sent by Royal Mail Signed For, and you pay the return postage. We refund the product price, but not the original delivery or return costs, usually using the original payment method and within 30 days of receiving the return. No restocking fee is specified.Read the full return policy

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@thatcakesthebiscuit.co.uk. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

Skip to content

HOME
- ABOUT US
SHOP
WEDDINGS & CELEBRATIONS
CLASSES & EVENTS
FAQ
CONTACT

Facebook
Instagram
TikTok

Search

HOME
- ABOUT US
SHOP
WEDDINGS & CELEBRATIONS
CLASSES & EVENTS
FAQ
CONTACT

Search

Log in

Cart

Item added to your cart

View cart

Frequently Asked Questions

Loading...

Quick links

Search
Terms and Conditions
Privacy Policy
What's New

DESIGNED WITH YOU IN MIND

Subscribe to our emails

Email

Facebook
Instagram
TikTok

Refund policy
Contact information

Choosing a selection results in a full page refresh.
Opens in a new window.