Refund policy

Return and Refund Policy

As our bakes are handmade and perishable, we're unable to accept returns in the traditional sense. This policy explains what happens if something goes wrong with your order.

Damaged or faulty on arrival

If your order arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery, including photos of the item and packaging. We'll look into it and offer a replacement or refund, depending on the issue.

Late or lost deliveries

Our Postal Bakes are sent via Royal Mail Tracked 24. If your order hasn't arrived within 3–5 working days of dispatch, please get in touch and we'll help track it down. If it's confirmed lost in transit, we'll offer a replacement or refund.

Incorrect address

We're not able to offer a refund or replacement if a delivery fails or is delayed because of an incorrect address provided at checkout — please double check your details before ordering.

Change of mind

As our bakes are made fresh and are perishable, we're unable to accept returns or offer refunds for change of mind once an order has been dispatched.

Wedding & celebration cakes

Refunds and cancellations for wedding and celebration cake orders are covered separately in our Terms and Conditions.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

Refunds

Where a refund is due, we'll process it back to your original payment method as soon as possible.