Celebration Cake Terms & Conditions

All orders placed with That Cakes The Biscuit are subject to the following terms and conditions. Nothing in these terms affects your statutory rights as a consumer. If there's anything you're unsure about, please get in touch.

Booking & payment

Celebration cakes start from £50 for a small single-tier cake. As every order is made to your requirements, the final price will depend on the size and design of your cake.

A non-refundable booking fee of £25 is required to secure your order. This fee is deducted from your final balance.

If your order is placed within 2 weeks of your event, full payment is required upfront at the time of booking.

Cancellations

The booking fee is non-refundable. Beyond that, we'll look at each cancellation individually and do our best to be fair, depending on how much notice we're given and how far along your order is.

This applies if your event is cancelled altogether. If your date simply changes, we'll always try to accommodate the new date instead.

Allergens

Our kitchen handles all 14 major allergens recognised under UK law, including gluten and dairy. While we take great care to avoid cross-contamination, we're unable to guarantee any product is completely free from allergens. Please let us know about any allergies or dietary requirements when you order, so we can talk it through with you directly.

Delivery & collection

We offer both delivery and collection for celebration cakes. Delivery fees are calculated individually based on your location and will be confirmed as part of your quote.

We take great care to ensure your cake arrives safely, but once a cake has been delivered or collected, we're unable to accept responsibility for any damage caused afterward.

Publication & marketing

We love sharing our work! We reserve the right to use photos of your cake in our own marketing, social media, and website after your event, unless you let us know in advance that you'd prefer we didn't.

Complaints

If you're unhappy with your order, please get in touch within 48 hours of collection or delivery, including photos where possible, so we can look into it. Every situation is different, so we'll assess each complaint individually and work with you to find a fair resolution.

Use of this website

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