Privacy policy

That Cakes The Biscuit ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights under UK data protection law.

What we collect

When you place an order, enquire about a cake, or contact us, we may collect:

Name, email address, phone number, and delivery/billing address
Order details (e.g. cake size, flavour, allergy information, event date)
Payment information, processed securely through our payment provider — we do not store your card details ourselves

If you sign up to our mailing list, we'll also collect your email address for that purpose.

How we use your information

We use your information to:

Process and fulfil your order, including delivery or collection arrangements
Communicate with you about your booking, consultation, or enquiry
Send you marketing emails, only if you've opted in — you can unsubscribe at any time using the link in any email we send
Meet our legal obligations, including food safety and allergen record-keeping

Who we share it with

We share your information only where necessary, including with:

Shopify, our website and order platform, which processes data on our behalf
Our payment provider, to process transactions securely
Delivery partners, where relevant to fulfilling your order

We do not sell your personal information to third parties.

Our website uses cookies to help it function correctly (e.g. remembering items in your basket). We do not currently use analytics or advertising tracking tools.

How long we keep your information

We keep your information for as long as necessary to fulfil your order, meet legal and accounting obligations, and — if you've opted in — for as long as you remain subscribed to marketing emails.

Your rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Ask us to correct or delete it
Withdraw consent to marketing at any time
Complain to the Information Commissioner's Office (ICO) if you believe your data hasn't been handled properly

To exercise any of these rights, please contact us using the details below.

If you have any questions about this policy or how we handle your information, please get in touch via our contact page or email info@thatcakesthebiscuit.co.uk

This policy may be updated from time to time; the latest version will always be available on this page.